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Credit & Payment Policy

There are a number of separate charges associated with your surgical procedure.  You MAY receive charges from several companies.

  1. McKenzie Surgery Center - 541-344-2600
  2. Anesthesia
  3. Your surgeon's office - his/her fee for performing your surgery.
  4. Your pathologist - services for tissue specimens removed during surgery requiring further examination.

Full payment is due within 90 days from the date of your first statement.  Please contact your insurance company directly if you experience any delays.  YOU are responsible for guaranteeing payment on your account and being aware of your individual policy restrictions and benefits.

Your insurance company, including Worker's Compensation, auto (no fault) and personal injury, is legally responsible to you.  Our relationship is with you, our patient, not your insurance company.  Consequently, all charges incurred are your responsibility.  The obligation to assure payment in a timely manner lies with you regardless of what your insurance company chooses to do.  You should normally receive a response from your insurance company within 30 days of your date of service.  If you experience a delay, it is expected that you contact your insurance company to check the status of your claim and to expedite payment.  Please call our Business Office at 541-344-2600 if you encounter a problem with your insurance company and need our assistance.

McKenzie Surgery Center's policy is to turn over to a collection agency all accounts which are delinquent. We utilize TransWorld Systems (1-888-446-4733) as our collection agency.                                

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BILLING/COLLECTIONS

MCKENZIE SURGERY CENTER WILL BILL AS FOLLOWS:

MEDICAID

MEDICARE
We accept assignment of benefits.

PRIVATE INSURANCE  
Your coinsurance and/or deductible amount is due on or before your date of service.  We will submit your bill directly to your private insurance company.  A bill will be sent to your secondary insurance upon receipt of payment or denial from your primary insurance.  If you have no secondary insurance, a bill will be sent to you for any balance after receipt of payment or denial from your insurance company.  We must make a copy of each insurance card at the time of registration.

WORKERS COMP

SELFPAY
You will be contacted prior to your surgery with an estimated procedure cost for your surgery. The estimate provided may not include any implants (i.e. screws, plates, mesh, etc) your surgeon may use during your procedure. 

Payment in full must be received by 2pm the day before surgery.  Payment can be made by credit card, money order or cashiers check.  We do not accept personal checks or cash. 

SELF PAY - COSMETIC SURGERY - ELECTIVE SURGERY
The  fee collected is  based on estimated anesthesia time.
Payment in full must be received by 2pm the day before surgery.  Payment can be made by credit card, money order or cashiers check.  We do not accept personal checks or cash. 

In the event the actual anesthesia time exceeds the estimated time, McKenzie Surgery Center will send a statement for the additional amount.  In order to receive the 20% same day discount on the additional amount, the patient agrees to pay the additional amount billed within fourteen (14) days from the date reflected on the billing statement.  In the event that the actual anesthesia time is less than the estimated time, McKenzie Surgery Center will refund the patient the overpaid amount. No refund will be issued if the anesthesia time is less than one hour.

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NOTICE TO PATIENTS

At McKenzie Surgery Center we share your concerns about health care safety.

The staff and healthcare professionals are committed to providing the best care for you and your family.

We ask you and your families to join us to make sure that our care meets your needs.

We encourage you to let us know when it does not.  It will help us to know how we can improve our health care services to our customers.

If you have comments, questions, or concerns during your stay, please ask to speak with one of our management team or you may call 541-344-2600.

If you feel that your concerns were not resolved you may contact our state licensing agency:

Department of Health and Human Services Health Care
Licensure Division: @971-673-0540
Or email: mailbox.hclc@state.or.us

You may also express your concerns to our accrediting agency:
The Joint Commission (TJC).

TJC is an independent, not-for-profit, national organization that oversees the safety and quality of health care organizations.

1-800-994-6610

You may also express your concerns to our Federal licensing agency:                              Center for Medicare/Medicade services (CMS)

You may reach the Office of Medicare Beneficiary Ombudsman via email.

www.cms.hhs.gov/center/ombudsman.asp


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