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FAQ

Do I need to visit the Center before surgery date?
No, but some patients may choose to come to the Center before their surgery date to complete paperwork or make payments.

Some families may elect to bring their children for a preoperative tour of  McKenzie Surgery Center.

May I pre-register for my surgery?
Due to Federal Regulations we must speak with you prior to the day of your procedure.

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What if I cannot make my appointment?
Please notify the surgeon and the McKenzie Surgery Center at 541-344-2600 as early as possible if you cannot make your scheduled appointment. Early notification can help us better accommodate you and other patients.

What should I wear?
Please wear comfortable clothing. Button-down shirts or blouses are best. Wear comfortable shoes. Leave all jewelry at home, including body-piercing jewelry. If you wear contact lenses, you will probably have to remove them for the surgery, so consider bringing your glasses. If you have to wear your contacts, please bring contact solution and contacts case. Please do not wear any make-up as this can hide certain clinical signs. Please remove all body piercings.

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Why must I refrain from eating and/or drinking prior to surgery?
You refrain from eating and/or drinking prior to surgery in order to prevent the risks of aspirating gastric contents during your surgery. This complication is very serious and you need to strictly abide by our recommendations. This has nothing to do with nausea and vomiting after your surgery as some think.

We have very clear policies as to specific times before surgery when you must refrain from eating and/or drinking. These are all based on safety standards. Children have different fasting schedules than adults - so please check in the Children Special Needs section.

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Should I take my usual daily medication?
We generally request that you take your medication before leaving home. Blood pressure and diabetic medications will be individualized. We will usually hold diabetic medicines and manage your blood sugar at the Center. You should be contacted before your surgery, leaving no doubts in your mind as to which medications you should take. Please bring all your medications with you.

People using inhalers must bring them to the Center on the day of surgery.

Some medications will be stopped for the surgery, particularly diabetes medications and blood thinners. You should bring these medications with you the day of surgery. Please call us with any questions you may have.

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May I continue my herbal medications?
Herbal medications may have harmful effects on the surgery. Many of these remedies may effect your clotting mechanism and interfere with the anesthetic agents. (The list of drugs and their side effects are too great for this site.) We generally request that you stop these medications two weeks before surgery. Please remember to mention these remedies when being asked about medication.

Who may accompany me?
You are welcome to bring one person with you to the Center. That person will be allowed to be in your room with you before surgery and may sit with you after the surgery if you so choose.

When a patient is a child often two parents and/or guardians will accompany him or her to the Center. We will do our best to accommodate everyone, however, one parent and/or guardian will be permitted into the recovery room at a time.

Please refrain from bringing young children to the Center as guests.

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Will I receive sedation before going into the operating room?
We will individualize each patient's care. Most patients walk into the operating room themselves. Therefore, preoperative medication is minimized.

Will I be contacted before my surgery?
Yes.  We must speak with each patient or patient’s guardian before surgery to gather and provide essential information.  You can also call the Center directly with any questions.  The anesthesiologist will call you the night before to obtain your medical  history and  to go over instructions related to your surgery.  Please make sure the Center has an accurate phone number to assure contact.

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Should I bathe and wash my hair before leaving home?
Yes. You can comfortably take a shower, bathe, brush your teeth, etc. Please do not use make up, hair spray, or perfumes.

What should I do if I am not feeling well?
If you are not feeling well, please contact your surgeon immediately. During normal business hours, you can call the Center for advice. There are some surgeries which are safer if delayed when you are sick. We need to know specific details to make the decision. Please do not delay in contacting your surgeon or the Center.

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What should I do if I started my menstrual cycle?
This will not affect most surgical procedures. There are a few specific gynecological procedures which may be impacted by menstruation. Call your surgeon if you have any questions.

What should I do if I believe that I am pregnant?
It is very important for us to be aware of this possibility. Only essential surgery is done on pregnant patients. If there is any doubt please contact us immediately.

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May I drive home?
Any patient receiving anesthesia should not drive until the next day. A patient receiving sedation for a procedure needs a ride home. The few patients who have procedures performed under local anesthesia alone could possibly drive home.

We require that all patients have a ride home and must have a responsible adult to assist you in your recovery for 24 hours.  Patients will not be allowed to drive, walk or take public transportation after sedation or anesthesia.

May I speak to my anesthesiologist before the surgery?
All patients will be seen by the anesthesiologist on the day of surgery prior to entering the operating room. Sufficient time should be spent to answer any questions you may have. The anesthesiologist will call you the night before to obtain your medical  history and  to go over instructions related to your surgery.  Please make sure the Center has an accurate phone number to assure contact.

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What if I have special needs?
We will make every effort to accommodate any special need you may have. We strongly encourage you to call the Surgery Center in advance so that we can properly prepare to make you comfortable. Do not hesitate to call and suggest anything that may make your day easier.

Should I bring my special needs equipment?
Yes. Please bring any walkers, post-op crutches, hearing aids, etc.

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What must I bring with me on the day of surgery?

  • Bring insurance identification cards, driver's license, and estimated deposit (if applicable)
  • Bring medication list and pre-operative questionnaire
  • Make sure you have a ride home and someone to care for you at home for 24 hours
  • Wear comfortable, loose fitting clothing
  • Leave all jewelry and valuables at home
  • Bring case for eyeglasses or contacts

How will my pain be managed?
The management of your pain is of great importance to us. We will be assessing your level of pain from the time of admission until you receive our postoperative call at home. 

It is essential that we are able to assess your pain level during your stay.  The Pre-Op nurse will inform you of the scale we use in ranking pain.

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Who do I talk to if I have a complaint?

At McKenzie Surgery Center we share your concerns about health care safety.  The staff and healthcare professionals are committed to providing the best care for you and your family. We ask you and your families to join us to make sure that our care meets your needs. We encourage you to let us know when it does not.  It will help us to know how we can improve our health care services to our customers. If you have comments, questions, or concerns during your stay, please ask to speak with one of our management team or you may call 541-344-2600.

If you feel that your concerns were not resolved you may contact our state licensing agency:

Department of Health and Human Services Health Care
Licensure Division: @971-673-0540
Or email: mailbox.hclc@state.or.us

You may also express your concerns to our accrediting agency:
The Joint Commission (TJC).

TJC is an independent, not-for-profit, national organization that oversees the safety and quality of health care organizations.

1-800-994-6610

You may also express your concerns to our Federal licensing agency:
Center for Medicare/Medicade services (CMS)

You may reach the Office of Medicare Beneficiary Ombudsman via email.

www.cms.hhs.gov/center/ombudsman.asp

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